Refunds & Returns Policy
Thanks for shopping at ORDERBOX.COM.MY
If you are not entirely satisfied with your purchase, we're here to help.
We apologise if you were unhappy with your purchase!
Refunds or exchanges are only offered for wrong handed products or damaged products upon delivery. All refunds or exchanges must be submitted within 3 days of receiving the package.
How to Request for a Refund or Exchange
Please write to us via our email us at ORDERBOX6@GMAIL.COM OR WHATUP US AT 011-11973581 by stating the below details
- Subject Line: (Select 1)Refund or Exchange - #ES(Your Order Number)
- Product Name:
- Reason: Wrong product delivered or product damaged upon delivery
- Photo of Product:
- Comments (Optional):
We will then process your request accordingly. We well process it in 2 working days and give you a approval via email or whatup to sent back the items to us .
The returns is only for wrong item been sent ,item is damage and the item is not working .ORDERBOX.COM.MY gives guarantee of  calendar days after receiving the item and if the item is not working ,receive the wrong item or never receive the order .Please take the pictures for proof and give us the proof via email to ORDERBOX6@GMAIL.COM OR WHATUP AT 01111973581 us and we well help you.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that before send it to us, please send an e-mail to notify us your shipping particular or call at :011-11973581
Please package your return in the original box and sent to:
NO,2 JALAN 14 TAMAN DESA JAYA IV ,34600 KAMUNTING,PERAK.
If you have any questions on how to return your item to us, contact us ORDERBOX6@GMAIL.COM OR WHATUP US AT :011-11973581